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Support & training

Because field service providers rank support as their No 1 priority we make customer support our major point of difference!

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Set up an online session.

Book now for the next training seminar 

We want to help you get the most out of smartbiz online so feel free to book into our next online training seminar where you can learn how the pro's do it and apply it to your business. 

Check out the session topic below and make your booking. 

Spaces are limited so get in quick!!  

Advanced reports. 

Assessing your smartbiz online usage

We can assess your smartbiz online usage and see if there's more productivity gains you could be benefiting from. 


We love hearing from smartbiz online users, whether it's positive feedback on how you find our services or things you think we could improve on. Feel free to hit the button below and let us know.  

Help desk hours

Help desk support during normal business hours is included with your monthly fees, don't hesitate to call us!

  • If urgent, call our help desk or chat with us on-line.

  • If not urgent, send us a message, or email us at [email protected]. We aim to respond to non-urgent support issues within one working day.

  • Emergency phone support is available outside our normal working hours. Charges may be incurred.

Open Hours
Free Phone
6 am to 5 pm  (EST)
1800 350 495
New Zealand
8 am to 7 pm  (NZST)
0800 327 943
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